1. Introduction: At GenAthletix, we take pride in the quality of our DNA test kits. Our return policy is designed to ensure customer satisfaction while maintaining the integrity and quality of our products.

2. Unopened Kits Return Period: Customers may return any unopened DNA test kit within 30 days of purchase for a full refund.

Condition of Return: The kit must be unopened, unused, and in its original condition and packaging.

Refund Process: Refunds will be processed to the original method of payment within a certain number of days after receiving the returned item.

3. Opened Kits: Due to the nature of our products, we cannot accept returns of DNA test kits that have been opened. This is to ensure the highest standards of quality and hygiene.

If the kit is opened, it is considered used and is not eligible for a return or refund.

4. Defective or Damaged Products: If you receive a defective or damaged kit, please contact us immediately at genathletix@gmail.com.

We will replace the defective or damaged kit at no additional cost.

5. Shipping for Returns: Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Refund Eligibility: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

7. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@genathletix.com.

8. Changes to Return Policy: GenAthletix reserves the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

9. Contact Us: If you have any questions about our return policy, please contact us at info@genathletix.com.

12. Changes to Terms: The Company reserves the right to modify these Terms at any time. Your continued use of the product following any changes indicates your acceptance of the new Terms.

13. Governing Law: These Terms shall be governed and construed in accordance with the laws of State of Florida, without regard to its conflict of law provisions.

14. Contact Information: For any questions about these Terms, please contact us at info@genathletix.com.